EthnicBNB Privacy Policy
Last Updated: 01/08/2025

EthnicBNB is committed to safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. It also provides guidance on how you can contact us if you have any questions or concerns about our data practices.

1. Information About EthnicBNB

In this Privacy Policy, references to “EthnicBNB,” “we,” “us,” or “our” refer to ETHNICBNB, its parent company New Zealand Fresh and Natural (India) Private Limited, and its subsidiaries.

2. Scope of This Privacy Policy

This Policy applies to anyone who interacts with EthnicBNB in connection with our services (“you,” “your”) through any channel (e.g., mobile application, website, email, telephone, or in person).

If you book a stay through EthnicBNB at one of our partner properties (apartments, villas, houses, or other lodgings not branded as EthnicBNB), that partner will process your personal data in accordance with its own privacy notice.

This Policy applies to individuals who:

  • Enquire about or make use of our services;
  • Sign up with EthnicBNB;
  • Modify their accounts;
  • Make bookings through any channel;
  • Request on-demand services;
  • Contact our customer support team;
  • Stay at EthnicBNB accommodations; or
  • Otherwise interact or communicate with us.

For specific interactions, we may provide additional privacy notices explaining how your information will be used.

3. Children’s Privacy

Our website and mobile application are not directed at children. We do not permit children to book or stay at our accommodations without a responsible adult. If you provide us with information about children (e.g., for booking purposes), it will be processed as described in this Policy.

4. How We Collect Personal Information

We collect personal information:

  • Directly from you, when you interact with us via our website, mobile application, email, telephone (please note that calls may be recorded for compliance and quality assurance purposes), social media channels, or in person with an EthnicBNB representative.
  • From third parties, including:
    • Individuals who book accommodation on your behalf;
    • Travel agencies through which you book EthnicBNB accommodation;
    • Accommodation providers and service partners;
    • Third parties who identify you as a relevant contact for corporate bookings or marketing purposes.

If you provide information about other individuals (e.g., additional guests), you are responsible for ensuring that they have seen and agreed to this Privacy Policy.

5. Categories of Personal Information We Process

We process the following categories of personal information about you and, where applicable, other individuals you have booked accommodation for:

  • Standard Personal Information – such as contact details, booking details, and information necessary to manage our relationship with you.
  • Special Category Information – such as dietary preferences (e.g., halal or veg meals) or health-related data (e.g., accessibility needs) where you choose to provide this information.


6. Purpose and Legal Basis for Processing

We process your personal data for the purposes outlined in this Policy based on applicable legal grounds.

Legal grounds may include:

  • Performance of a contract (e.g., to fulfill a booking);
  • Compliance with legal obligations;
  • Our legitimate interests or those of a third party;
  • Your consent (where required).


7. Legitimate Interests

Our legitimate interests include:

  • Providing and improving our services;
  • Administering our relationship with you;
  • Conducting marketing and promotional activities;
  • Handling complaints, claims, and exercising legal rights.


8. Marketing and Preferences

We may use your personal information to send you marketing communications through:

  • Postal mail, telephone, email, SMS, mobile app notifications, or social media platforms;
  • Online advertising and retargeting campaigns.

We also use technology to understand your preferences and deliver personalized recommendations and offers.

You can opt out at any time by:

  • Clicking the “unsubscribe” link in our emails;
  • Adjusting your device settings to disable notifications; or
  • Contacting us at [email protected] to update your preferences or object to profiling. When contacting us regarding privacy policy, please choose email subject as “Privacy Policy” so that your queries directed to the appropriate team.


9. Analytics and Advertising

We use third-party services for audience measurement, analytics, and marketing performance tracking. These services may analyze your online interactions with EthnicBNB and other websites.

EthnicBNB also uses Google Places API for location-based suggestions. Please review Google’s Privacy Policy here: https://www.google.com/privacy.html.

10. Sharing Your Information

We may share your information with:

  • Members of the EthnicBNB Group;
  • Accommodation managers and providers (e.g., to confirm your booking and check-in time);
  • Your contacts if you use referral features;
  • The public, if you submit content in a public forum (e.g., social media posts, reviews, blogs);
  • Law enforcement or government authorities, when required by law or court order;
  • Relevant parties during corporate transactions (e.g., mergers, acquisitions, or restructuring).

Wherever possible, we ensure appropriate safeguards are in place when sharing your personal data. Aggregated, anonymized, or pseudonymized data may be shared for research or reporting purposes.

11. International Data Transfers

EthnicBNB operates global information systems and may transfer your personal information internationally. If transferred outside your country (including outside the EEA), we implement appropriate safeguards—typically contractual protections—to ensure your information is adequately protected.

You may request further details about these safeguards by contacting us at [email protected]. When contacting us regarding privacy policy, please choose email subject as “Privacy Policy” so that your queries directed to the appropriate team.

12. Data Retention

We retain personal data in line with EthnicBNB’s records retention policies. In certain circumstances (e.g., ongoing disputes or legal claims), we may retain information for a longer period where necessary.

13. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data;
  • Restrict or object to our use of your data;
  • Port your data to another controller;
  • Withdraw consent where processing is based on consent.

Some rights may be subject to limitations under applicable law.

14. Contacting Us

For questions, concerns, or complaints regarding this Privacy Policy or the way your personal information is processed, please contact:  [email protected].