CANCELLATION POLICY
Table of Contents
1. Welcome
2. Understanding Our Cancellation Policies
3. How Refunds Are Calculated
4. Overriding Cancellation Policies
5. Guest Responsibilities
6. Host Responsibilities
7. Contacting Ethnic BNB Support
8. Additional Guidelines
9. Conclusion
1. Welcome
Ethnic BNB (“Ethnic BNB,” “we,” “us,” or “our”) is dedicated to providing transparent, reliable, and fair cancellation policies for all guests and hosts. This Cancellation Policy outlines the rules, options, and procedures for canceling reservations for stays booked through Ethnic BNB.
Our goal is to create a fair and trustworthy environment for all parties, while ensuring hosts are protected for confirmed reservations and guests have clear options for refunds when necessary.
This document applies to all reservations made directly through Ethnic BNB and is governed by the registered business of New Zealand Fresh and Natural (India) Pvt. Ltd.
2. Understanding Our Cancellation Policies
Guests and hosts on Ethnic BNB can select from a variety of cancellation policies that best suit the listing and guest expectations. Hosts have the flexibility to determine the exact number of days prior to check-in that a guest can cancel for a full refund.
· Full Refund: Guests are eligible for a full refund if they cancel their reservation the number of days prior to check-in as specified by the host.
· Partial Refund: If the reservation is canceled within the cancellation period specified by the host before check-in, a partial refund will be issued. In this case, guests will be charged for the first night, including applicable service fees.
· No Refund: If a booking is canceled within 24 hours of scheduled arrival or in the event of a no-show, no refund will be provided.
Hosts can define the value for their listings. Guests are encouraged to check the reservation details for exact timelines and refund eligibility.
3. How Refunds Are Calculated
Refunds are calculated according to:
· Reservation price (as set by the host)
· Applicable taxes
· Service fees as outlined in the guest’s booking details
Refunds are processed automatically once the cancellation is confirmed. Guests may see the refund reflected in their original payment method within 5–10 business days.
4. Overriding Cancellation Policies
Ethnic BNB may override standard or host-defined cancellation policies under the following situations:
1. Platform Initiatives: In cases where Ethnic BNB initiates a refund campaign, such as during a platform-wide travel disruption, standard host policies may be temporarily overridden.
2. Safety and Security Concerns: If a listing or location is deemed unsafe or inaccessible due to political unrest, natural disaster, or other hazards, guests may receive a full or partial refund, regardless of the host’s cancellation policy.
3. Technical Issues: Reservations affected by system errors, double-bookings, or payment processing failures may qualify for policy override refunds.
In each case, Ethnic BNB will communicate directly with both the guest and host to ensure transparency. Refund amounts and host payouts will be calculated fairly according to the specifics of the situation.
5. Guest Responsibilities
Ethnic BNB encourages guests to understand and adhere to the following responsibilities regarding cancellations:
1. Check Policy Before Booking:
o Guests must review the cancellation policy before completing a booking.
o The exact number of days prior to check-in that a full refund is allowed is determined by the host.
2. Provide Accurate Information:
o Guests should ensure their contact details, identification, and payment information are accurate.
o Any errors may delay processing of cancellations or refunds.
3. Cancellation Timelines:
o Guests must cancel within the specified time window to be eligible for a full or partial refund.
o Late cancellations or no-shows may result in forfeiture of payments.
6. Host Responsibilities
Hosts also have clearly defined responsibilities to maintain fairness and transparency:
1. Accurate Listing Information:
o Hosts must provide accurate check-in times, pricing, and availability.
o Any changes to listings should be reflected promptly to avoid guest confusion.
2. Policy Transparency:
o Cancellation policies must be clearly described in the listing, including:
  §  Number of days prior to check-in for full refunds
  §  Partial refund rules
  §  Any non-refundable options
3. Refund Processing:
o Hosts must ensure refunds are processed according to Ethnic BNB’s platform guidelines.
o Any disputes regarding refunds will be handled by Ethnic BNB mediation.
4. Compliance with Law:
o Hosts must ensure that cancellation policies comply with local laws and regulations.
7. Contacting Ethnic BNB Support
For any questions, issues, or disputes related to cancellations, guests and hosts can contact Ethnic BNB support.
Ethnic BNB is committed to providing timely and fair resolution of all cancellation-related issues, including refunds, disputes, and technical concerns.
8. Additional Guidelines
· Service Fee: The Ethnic BNB service fee may be partially refundable, depending on the cancellation timing.
· Platform Updates: Ethnic BNB reserves the right to update cancellation policies from time to time. All bookings made after the effective date are governed by the latest policy.
9. Conclusion
Ethnic BNB is committed to maintaining transparent, fair, and consistent cancellation policies for all guests and hosts.
· Guests can make informed booking decisions based on host-defined full refund windows.
· Hosts are protected for confirmed reservations while maintaining flexibility to attract bookings.
· Special circumstances, emergencies, and regional regulations are considered for equitable resolution.
By using Ethnic BNB, both guests and hosts agree to adhere to these cancellation policies, ensuring a safe, fair, and enjoyable experience worldwide.