Table of Contents 1. Welcome 2. Cancellation
Policy Overview 3. Refund
Categories 4. Host
Cancellation & Penalty Policy 5. Service
Fees and Taxes 6. Payouts
& Refund Release Timeline 7. Check-In
& Check-Out Information 8. Guest
Responsibilities 9. Host
Responsibilities 10. Contacting
Ethnic BNB Support
1. Welcome Ethnic
BNB (“Ethnic BNB,” “we,” “us,” or “our”) is committed to providing a
transparent, fair, and structured cancellation framework for both guests and
hosts. This
Cancellation Policy applies to all reservations made through Ethnic BNB and is
governed by New Zealand Fresh and Natural (India) Private Limited. By using
the platform, both guests and hosts agree to comply with the terms outlined
below.2. Cancellation Policy Overview Each
property listed on Ethnic BNB allows the host to define the number of
cancellation days applicable to that listing. The number of days required for
full refund eligibility is set individually by each host and may differ from
property to property. The
cancellation structure applies equally to both guest-initiated and
host-initiated cancellations. However, financial penalties apply only when a
host cancels a confirmed booking.3. Refund Categories Refund
eligibility is determined based on the cancellation timing relative to the
scheduled check-in date. 1. Full Refund Guests
receive a full refund of the booking amount if they cancel the number of
days set by the host or more before check-in. 2. 50% Refund If
cancellation occurs within the host-defined cancellation window, 50% of
the total booking amount will be charged. 3. Non-Refundable (100% Charge) Cancellations
made from 7 days before check-in up to the day of check-in, including
no-shows, are non-refundable. In such cases, 100% of the booking amount will be
charged. These
timelines apply uniformly to both guests and hosts.4. Host Cancellation & Penalty Policy If a host
cancels a confirmed reservation, the guest will receive the applicable refund
according to the cancellation structure above. Important Clarification The host
penalty amount is not paid to the guest.
Instead, the penalty is deducted from the host’s future booking payouts. Host Penalty Structure (INR)
1. Cancellation 7 days or more
before check-in: ₹2,000 penalty
2. Cancellation less than 7
days before check-in: ₹5,000 penalty
Penalty Recovery Method
1. The penalty amount will be
automatically deducted from the host’s upcoming payouts on future
bookings.
2. If the host does not have
sufficient payout balance, Ethnic BNB reserves the right to recover the
amount from subsequent transactions.
Repeated
host cancellations may result in additional actions, including temporary
suspension or permanent removal of the listing.5. Service Fees and Taxes
1. Service fees are strictly
non-refundable under all cancellation categories.
2. Taxes are strictly
non-refundable under all cancellation categories.
These
amounts will not be returned regardless of cancellation timing.6. Payouts & Refund Release Timeline Ethnic
BNB follows a standardized release process for both payouts and refunds. 1. Release Timing All
payouts and eligible refunds are released within 72 hours after the
scheduled check-out date. 2. Bank Processing Time After
release, funds may take up to 10 business days to reflect in the
recipient’s bank account, depending on the selected payout method and banking
institution. 3. INR Payments To
receive payments in Indian Rupees (INR), users must select the Indian
Bank Transfer option. 4. International Currency Payments For all
other currencies (including but not limited to USD, GBP, EUR, AUD, JPY, CNY,
AED, SAR, and others), users must select the International Bank Transfer
option. Ethnic
BNB is not responsible for delays caused by banks, intermediary institutions,
incorrect account details, regulatory checks, or currency conversion
processing. Users are
solely responsible for ensuring accurate payout information.7. Check-In & Check-Out Information
1. Check-in begins at 2:00 PM
2. Check-out time is 11:00 AM
For early
check-in or late check-out requests, guests must contact the host directly.
Approval is subject to availability and host discretion.8. Guest Responsibilities Guests
must:
1. Review the property-specific
cancellation days before booking.
2. Cancel within the defined
timeline to qualify for a full or partial refund.
3. Provide accurate contact and
payment details.
Failure
to cancel within the specified timeframes may result in forfeiture of booking
payments.9. Host Responsibilities Hosts
must:
1. Clearly define cancellation
days for their listing.
2. Honor confirmed
reservations.
3. Avoid unnecessary
cancellations.
4. Accept penalty deductions
from future payouts in case of host-initiated cancellations.
Hosts
must also ensure that their cancellation terms comply with applicable local
laws.10. Contacting Ethnic BNB Support For any
disputes or questions related to cancellations, refunds, penalties, or payout
timelines, guests and hosts may contact Ethnic BNB Support through the
platform.11. Conclusion Ethnic
BNB maintains a structured cancellation framework designed to protect both
parties:
1. Host-defined cancellation
days
2. 50% charge within
cancellation window
3. 100% charge within 7 days of
check-in
4. Equal cancellation rules for
guests and hosts
5. Host penalties deducted from
future payouts
6. Non-refundable service fees
and taxes
7. Standardized payout release
within 72 hours after check-out
By using
Ethnic BNB, both guests and hosts acknowledge and agree to this Cancellation
Policy.
